Shipping Policy

Shipping Policy
Last Updated: January 1, 2026
1. Shipping Methods and Rates
We offer several shipping options to meet your needs. Shipping costs are calculated based on your location, package weight, and selected shipping method at checkout.
Domestic Shipping (United States)
Standard Shipping (5-7 business days): Calculated at checkout
Expedited Shipping (2-3 business days): Calculated at checkout
Express Shipping (1-2 business days): Calculated at checkout
Free Shipping
We offer free standard shipping on orders over $50 within the continental United States. This offer may be subject to change and excludes Alaska, Hawaii, and U.S. territories.
2. Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order ships.
3. Delivery Times
Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery times may vary based on carrier performance, weather conditions, and other factors beyond our control.
4. Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.
5. Shipping Restrictions
We currently ship to all 50 U.S. states. We are working to expand our shipping capabilities to additional markets. Some products may have shipping restrictions based on local regulations.
6. International Shipping
International shipping is currently being developed. Please check back for updates on international availability. If you're interested in international shipping, please contact us through our Contact page.
7. Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 24 hours of order placement.
8. Delivery Issues
Lost or Stolen Packages
If your tracking shows the package was delivered but you haven't received it, please check with neighbors and your building management. Contact us within 7 days of the delivery date, and we'll work with you to resolve the issue.
Damaged Packages
If your package arrives damaged, please take photos of the packaging and product, and contact us within 48 hours of delivery. We'll arrange for a replacement or refund.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping charges may apply.
9. Shipping Delays
While we strive for timely delivery, delays may occur due to weather, carrier issues, or high-volume periods. We'll notify you of any significant delays. During peak seasons (holidays), please allow extra time for processing and delivery.
10. P.O. Boxes and Military Addresses
We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Expedited and express shipping options may not be available for these addresses.
11. Order Splitting
If your order contains multiple items, they may ship separately from different fulfillment centers. You'll receive separate tracking numbers for each shipment.
12. Customs and Duties (Future International Orders)
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product or shipping prices.
13. Contact Us
If you have questions about shipping or need assistance with your order, please contact us through our Contact page. We're here to help ensure your pet's wellness products arrive safely and promptly.